Care is taken to ensure that sufficient packaging is applied to the canvas to avoid any damage in transit. Our designated couriers are aware of the fragility of our product as we apply fragile stickers to all cartons.
When your order leaves our hands it is in perfect condition however once in the hands of a courier we lose control of its handling. We trust our couriers to comply with our request to handle the goods as fragile, however, accidents can happen. If your order has been damaged in transit we ask that you do not accept the damaged order and the courier will return it to us.
If you do accept the order and find that it has been damaged we ask that you email us photographs of the damage so it can be investigated.
Be assured we will always stand true to our workmanship and will replace goods that are proven to be delivered with a defect or have arrived damaged through transit once we have reviewed the photographic evidence. To improve our manufacturing process we may ask that you return the goods so we can thoroughly investigate the problem.
Turn Around Time
Our turn around time is 3-4 weeks. If you have an urgent request please email us directly before making a purchase. An “urgent dispatch fee” may apply.
Un-stretched (Rolled) Finish for Overseas Shipping
If your canvas is being shipped overseas (outside Australia) and does not require a frame then we can supply the canvas un-stretched to avoid custom regulations (i.e. rolled in a tube). It is then up to you to organize for it to be assembled and framed at its destination. Any import duties that may apply in any country are deemed to be the responsibility of the recipient. Please contact us and we will customize your order and discuss freight costs.